Privacy Policy & Terms and Conditions

Privacy Policy – Kriel Rooms Agency

Effective Date: 22 April 2026

1. Introduction

Kriel Rooms Agency (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our services.

2. Information We Collect

We may collect the following information:

  • Name and contact details (e.g., phone number, email)
  • Payment confirmation details
  • Usage data (how you interact with our website)

3. How We Use Your Information

We use your information to:

  • Provide access to room listings after payment
  • Communicate with you regarding your access
  • Improve our services and listings
  • Prevent fraud and unauthorized transactions

4. Payment Information

We do not store sensitive payment details. Payments are processed through secure third-party providers.

5. Sharing of Information

We do not sell or rent your personal information.
We may share information only when:

  • Required by law
  • Necessary to protect our business or users

6. Data Security

We take reasonable steps to protect your data from unauthorized access, misuse, or disclosure.

7. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction or deletion of your data

8. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of our service means you accept any updates.

9. Contact

For any privacy-related questions, contact us at:
support@krielroomsagency.co.za

Terms and Conditions – Kriel Rooms Agency

Effective Date: 22 April 2026

1. Service Description

Kriel Rooms Agency is an information service that connects users with available rooms in Kriel.
We:

  • Provide basic listing information for free
  • Offer paid access to landlord contact details and property addresses

We do not own, manage, or control any properties listed.

2. Access Fee

  • The access fee is R20 (once-off payment)
  • Access is valid for 24 hours only
  • Prices may change at any time without prior notice

3. No Subscription

  • This is not a subscription service
  • No recurring charges apply

4. No Guarantees

We do not guarantee:

  • Room availability
  • Accuracy of landlord information at all times
  • That you will successfully secure accommodation

We aim to provide updated and reliable information, but availability may change quickly.

5. User Responsibility

By using our service, you agree:

  • To contact landlords directly at your own risk
  • To verify all information before making any agreements
  • Not to misuse or resell the information provided

6. No Ownership or Liability

Kriel Rooms Agency:

  • Is not a landlord or property manager
  • Is not responsible for any agreements, disputes, or transactions between users and landlords

7. Refund Policy

  • No refunds are provided
  • Exceptions may be made only in cases of:
    • Duplicate payments
    • Proven technical errors

All refund requests are reviewed case-by-case.

8. Misuse of Service

We reserve the right to:

  • Deny access to users who abuse the platform
  • Block users engaging in fraudulent or harmful behavior

9. Changes to Terms

We may update these Terms at any time. Continued use of the service means you accept the updated Terms.

10. Contact

For support or questions:
support@krielroomsagency.co.za